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Thread: United Airlines forceably removes passenger...

  1. #1
    Senior Member Pablo's Avatar
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    United Airlines forceably removes passenger...

    bloodied passenger.jpg

    Passenger dragged off overbook United flight - CNN.com



    This is the result of social media and smart phone's recording things.

    Many years ago (before smart phones and social media), I witnessed a similar incident that was never captured on phones or catapulted into "world wide news", via social media.

    A flight from Las Vegas to Los Angeles that was fully booked. The carriers terms of carriage clearly stated that unless you checked in twenty minutes before departure, your reservation is voided and your seat could be given to a standby passenger if need be.

    I was in the boarding bridge as an angry man came tearing through yelling and pushing his way onto the airplane. Turned out that he showed up just five minutes before departure and the agent had already given his seat away to a standby. He was clearly irritated when he showed up for check-in (maybe lost at the casino tables 555). And he made a big fuss demanding he be given "his" seat! The agent told him he would be put on the next flight that would be departing in approximately :45 minutes. No good...the guy started ranting and running down the boarding ramp, pushing and shoving other passengers out of the way, as he forced his way into the airplane.

    Airport Security was notified and showed up almost immediately. That is, a LV Metro Police squad car pulled up on the ramp to the jetway stairs, and two officers vaulted up the external steel stairway and entered the airplane. When they confronted the angry passenger, he refused to deplane and began hurling insults at them. It seemed like it took them around 3 or 4 seconds, maybe, to subdue the guy and start removing him from the airplane.

    In those days, the LV Police all looked like they were contestants in the Mr Universe bodybuilder contest. I mean, bulging biceps and trim tailored shirts...and these two cops looked formidable. 555

    When the passenger began mouthing off, one cop got behind him in the next row, and put a choke hold around the guys neck. The other cop grabbed his legs and they lifted and carried him that way, down the aisle and off the airplane, into the jetway. Once in the jetway and near the exit door, they dropped the guy (hard) and pounced on him while handcuffs were applied to his wrists (behind the back). One cop then said, "OK asshole, you can walk down peacefully, or I'll drag you down the stairs by your heels. And I'll enjoy seeing your head bouncing off of each stair step going down!" 555

    As I recall, there was never even a mention of it on the local news.
    Last edited by Pablo; 12th April 2017 at 16:42.

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    I'd rather say this is the result of overbooking in stead of social media.
    But I understand the laws in the US are different of those in the EU, where you have more rights and better protection as a passenger.

  3. #3
    Senior Member Pablo's Avatar
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    Quote Originally Posted by Captain View Post
    I'd rather say this is the result of overbooking in stead of social media.
    But I understand the laws in the US are different of those in the EU, where you have more rights and better protection as a passenger.
    Yes of course, everything in the EU is better than in the Great Satan.

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    Quote Originally Posted by Pablo View Post
    Yes of course, everything in the EU is better than in the Great Satan.
    Not everything, but some things, like protection of clients and custommers.
    In this case, it is not the fault of late check in or stand bye passengers, but of the ground staff of United and crew center.
    Didn't they know before that 4 crew members needed a flight to be ready for another plane? Don't they have a planning and reserve seats before? It was a flight THEY OPPERATED.
    So everybody boards the plane and then somebody says "hold on, we have 4 crewmembers for another flight who have to get on this flight. No problem, we'll throw a few paying passengers of this plane.

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    Senior Member marc26's Avatar
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    Quote Originally Posted by Captain View Post
    Not everything, but some things, like protection of clients and custommers.
    In this case, it is not the fault of late check in or stand bye passengers, but of the ground staff of United and crew center.
    Didn't they know before that 4 crew members needed a flight to be ready for another plane? Don't they have a planning and reserve seats before? It was a flight THEY OPPERATED.
    So everybody boards the plane and then somebody says "hold on, we have 4 crewmembers for another flight who have to get on this flight. No problem, we'll throw a few paying passengers of this plane.
    United is the worse of a bad bunch
    I think they have approved vastly onboard and have no complaints of service.........I actually think they are quite good in-flight with usually new planes.

    But it's everything before that is horrendous.
    And this is a clear case of them not giving one fcuk about customers.
    The staff had to be in Louisville the next day.......it's a 4hr car ride, likely less.
    Transport them by minibus instead of kicking people off a flight they paid for


    Last September we were delayed 10hrs in Chicago.......
    Then they boarded us and made us sit on non air conditioned plane for 2 hours while they waited for a flight crew
    We were screaming at them to let us off the plane...........their reply is "you can leave if you want" implying you lose your flight
    Last edited by marc26; 12th April 2017 at 20:31.

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    Senior Member Pablo's Avatar
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    Quote Originally Posted by Captain View Post
    Not everything, but some things, like protection of clients and custommers.
    In this case, it is not the fault of late check in or stand bye passengers, but of the ground staff of United and crew center.
    Didn't they know before that 4 crew members needed a flight to be ready for another plane? Don't they have a planning and reserve seats before? It was a flight THEY OPPERATED.
    So everybody boards the plane and then somebody says "hold on, we have 4 crewmembers for another flight who have to get on this flight. No problem, we'll throw a few paying passengers of this plane.
    My best guess is that the adding of 4 crew members on a "must go" basis, probably occurred as a spur of the moment thing. Normally, as you say, the airline blocks out seats for such purpose.

    It's hard to believe that they couldn't auction off some "denied boarding" cash and goodies, to entice four passengers to voluntarily deplane?

    Whatever, It was handled very poorly and has become a massive PR nightmare for United...as it probably should!

    I see where thousands of Chinese are blogging about the incident and calling it racist, because the "manhandled" passenger was Vietnamese-american. Also calling for a boycott of United flights in and out of China. This is the kind of stuff I referred to when I said "social media and smart phones". And if the other passengers hadn't filmed and sent the story out, probably much less of a story.

    Although, it's not everyday that an airline passenger gets beaten up at the hands of the airline and security personnel.

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    Senior Member marc26's Avatar
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    Quote Originally Posted by Pablo View Post
    My best guess is that the adding of 4 crew members on a "must go" basis, probably occurred as a spur of the moment thing. Normally, as you say, the airline blocks out seats for such purpose.

    It's hard to believe that they couldn't auction off some "denied boarding" cash and goodies, to entice four passengers to voluntarily deplane?

    Whatever, It was handled very poorly and has become a massive PR nightmare for United...as it probably should!

    I see where thousands of Chinese are blogging about the incident and calling it racist, because the "manhandled" passenger was Vietnamese-american. Also calling for a boycott of United flights in and out of China. This is the kind of stuff I referred to when I said "social media and smart phones". And if the other passengers hadn't filmed and sent the story out, probably much less of a story.

    Although, it's not everyday that an airline passenger gets beaten up at the hands of the airline and security personnel.
    They were offering 800 when the limit is 1350........that is criminal
    Then, as I said, the staff had to be in Louisville the next day...........they could have put the crew on a minibus.........but they'd rather screw passengers

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    Senior Member Pablo's Avatar
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    Quote Originally Posted by marc26 View Post
    They were offering 800 when the limit is 1350........that is criminal
    Then, as I said, the staff had to be in Louisville the next day...........they could have put the crew on a minibus.........but they'd rather screw passengers

    There are probably union contracts that prohibit transporting crews with ground transportation (long distance). There were, when I was working.

    My company even demanded and payed for "exclusive" hotel shuttle vans for crew members on layover, for quite a while. I mean, there were no "civilians" allowed on the shuttle vans taking the crews to and from their hotels. This, because of an accident that occurred when some drunken passenger started interfering with the driver. Crew members were injured, and the Company said NO More!

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    Senior Member marc26's Avatar
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    Quote Originally Posted by Pablo View Post
    There are probably union contracts that prohibit transporting crews with ground transportation (long distance). There were, when I was working.

    My company even demanded and payed for "exclusive" hotel shuttle vans for crew members on layover, for quite a while. I mean, there were no "civilians" allowed on the shuttle vans taking the crews to and from their hotels. This, because of an accident that occurred when some drunken passenger started interfering with the driver. Crew members were injured, and the Company said NO More!
    I assumed that also but it is amazing that the preference is to refuse a passenger their flight........but that is North American airlines........they don't give a fcuk
    The way it is set up now.........you have to fly certain airlines for certain routes

    I just booked United yesterday! Have to

  10. #10
    Senior Member Pablo's Avatar
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    Quote Originally Posted by marc26 View Post
    I assumed that also but it is amazing that the preference is to refuse a passenger their flight........but that is North American airlines........they don't give a fcuk
    The way it is set up now.........you have to fly certain airlines for certain routes

    I just booked United yesterday! Have to
    I don't think that it's their "preference" to refuse any paying passengers?

    I found this online, although I don't know for sure if it's a real SWA ad...kind of funny though. 555


    !cid_4D01C4F95DAE40178025E34095282393@paulee65481d24.jpg
    Changone and TLandHim like this.

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    Senior Member marc26's Avatar
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    Quote Originally Posted by Pablo View Post
    I don't think that it's their "preference" to refuse any paying passengers?

    I found this online, although I don't know for sure if it's a real SWA ad...kind of funny though. 555


    !cid_4D01C4F95DAE40178025E34095282393@paulee65481d24.jpg
    Preference is not the right word, but just the fact they do it is ridiculous

    I am actually shocked how much Munoz is conceding so much......they probably already know the figure they are going to pay this guy(wish it was me!)

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    Senior Member tnlawyer's Avatar
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    Thought this was clever 555
    Captain and Pablo like this.
    Get out there in the game, don't sit up in the bleachers. That is the philosophy of pimps and preachers.

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    Senior Member nelsonone's Avatar
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    I see that United have lost $1BN off their shareprice value....and they deserve it

    Munoz needs to go after doubling down and supporting the violent action taken...

    This one made me grin...

    Changone likes this.

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    Senior Member marc26's Avatar
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    Quote Originally Posted by nelsonone View Post
    I see that United have lost $1BN off their shareprice value....and they deserve it
    It only lost 250mil.....actually less I think

    I bot some the 1st day sold it out
    Bot a good chunk yesterday at near lows

    This won't cost them any money beyond the lawsuit which is peanuts for them.

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    Senior Member nelsonone's Avatar
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    yes....I should have said it lost close to $1BN "at one stage" on Tuesday's trading..

    Earlier in the day, United Continental Holdings(UAL)' stock was off about 4%, knocking off close to $1 billion off the company's market value. By late afternoon, after a mea culpa from the CEO, the stock had recovered from the worst losses -- but its market value was still off by $250 million.

    United Airlines shares drop after man dragged off flight - Apr. 11, 2017

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    Senior Member marc26's Avatar
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    Quote Originally Posted by nelsonone View Post
    yes....I should have said it lost close to $1BN "at one stage" on Tuesday's trading..

    Earlier in the day, United Continental Holdings(UAL)' stock was off about 4%, knocking off close to $1 billion off the company's market value. By late afternoon, after a mea culpa from the CEO, the stock had recovered from the worst losses -- but its market value was still off by $250 million.

    United Airlines shares drop after man dragged off flight - Apr. 11, 2017
    Yes correct.........I wish it went down 2bil 555

    Any of these things, just buy them
    We did the same after 9/11 whenever there would be a small rumored "white powder" discovery

    Market would dip immediately then be back up in an hour or so

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    Senior Member Stillearly's Avatar
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    Quote Originally Posted by marc26 View Post
    It only lost 250mil.....actually less I think

    I bot some the 1st day sold it out
    Bot a good chunk yesterday at near lows

    This won't cost them any money beyond the lawsuit which is peanuts for them.

    You don't think they will need to discount their prices to attract customers ... they have had a huge amount of worldwide negative publicity
    'If it floats, flies or fcuks , it's cheaper to rent"

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    Senior Member dontpanic's Avatar
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    It really was disgraceful, supposedly the 4 seats required were for United crew on their way to service another flight. Personally I would have jumped at the 800 dollars on offer and am quite surprised they couldn't find 4 people willing to delay their flight for that. Fault lies entirely with United, if the flight was overbooked then they should have never been allowed to board in the first place, big difference between blocking someone from boarding and giving them some compensation as well as getting them on the next flight etc and physically removing someone who is not being violent from his seat. Their CEO has changed his tune and is now into a major damage limitation exercise but the passenger in question is now assembling a team of lawyers who will probably get more than 800 dollars compensation!

  19. #19
    Senior Member marc26's Avatar
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    Quote Originally Posted by Stillearly View Post
    You don't think they will need to discount their prices to attract customers ... they have had a huge amount of worldwide negative publicity
    Not at all..........they are already cheapest on their routes

    And that is the crux of it..........
    The way they have set these airlines up, you almost have to take 1 or 2 airlines unless you are willing to pay way above

  20. #20
    Senior Member marc26's Avatar
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    Quote Originally Posted by dontpanic View Post
    It really was disgraceful, supposedly the 4 seats required were for United crew on their way to service another flight. Personally I would have jumped at the 800 dollars on offer and am quite surprised they couldn't find 4 people willing to delay their flight for that. Fault lies entirely with United, if the flight was overbooked then they should have never been allowed to board in the first place, big difference between blocking someone from boarding and giving them some compensation as well as getting them on the next flight etc and physically removing someone who is not being violent from his seat. Their CEO has changed his tune and is now into a major damage limitation exercise but the passenger in question is now assembling a team of lawyers who will probably get more than 800 dollars compensation!
    A couple things...........it's criminal that they didn't even offer the max they could...1300
    They were pulling people off flights before even offering the max they are allowed to!

    The next flight left at 3pm.........I'd take the comp if it was a next morning flight.............3pm people have things to do

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